AI voice agents for home-services businesses
How plumbers, HVAC techs, electricians, cleaners and pest-control teams use Kallix to capture every emergency call, dispatch jobs, take payments and rebook customers automatically.
Kallix gives home-services businesses a 24/7 AI receptionist that books emergency jobs, qualifies the customer on problem type and urgency, dispatches the nearest available technician, sends an ETA via SMS and writes everything to ServiceTitan, Housecall Pro or Jobber. Customers recover 30–50% more jobs in the first 60 days.
We classify calls into four urgency tiers: true emergency, same-day, next-day and quote request, and route each tier differently. True emergencies trigger a phone call to the on-call tech immediately. Same-day requests get slotted into the next available window. The agent always confirms the address, problem description and gate-code if any before ending the call.
- 24/7/365 emergency call handling, sub-2-ring pickup
- Four-tier urgency classification built per business
- Live tech availability and routing
- SMS ETA with tech name, photo and live tracking link
Routing logic considers technician skill (you wouldn't send a drain specialist to a panel upgrade), distance, current workload and customer preference (returning customers can request a preferred tech). The agent never overbooks; if no tech can handle the urgency within the customer's window, it offers the next available slot honestly rather than promising something it can't deliver.
- Native integrations with ServiceTitan, Housecall Pro, Jobber, FieldEdge
- Skill-based routing (plumbing vs electrical vs HVAC)
- Distance and workload aware
- Returning-customer preferences honoured
Honest pricing is the differentiator most home-services brands compete on. We deliberately don't have the agent invent numbers. It quotes only from the flat-rate book you provide, and is trained to say 'the technician will give you a firm quote after looking at it' for variable jobs.
- Flat-rate pricing book loaded during onboarding
- Never invents prices: defers to tech for variable jobs
- Service-call fee transparent at booking
Related questions
Yes, 24/7 answering with urgency triage, postcode/service-area checks and on-call technician routing. Escalates true emergencies immediately; books next-available slots for non-urgent work.
The agent captures job type, address, access notes and preferred window, then creates jobs in ServiceTitan, Housecall Pro or your FSM via API. Technicians get SMS with job details; customers get ETA updates.
You define estimate rules (flat dispatch fee, price bands by job type). The agent quotes approved ranges and flags complex jobs for human callback, and it never invents prices outside your matrix.
ServiceTitan, Housecall Pro, Jobber, HubSpot and Zoho, plus webhooks for custom stacks. Every call logs disposition, recording link and job ID back to the record.
Most home-services teams go live in 2–3 weeks: scripts for top five job types, dispatch rules, after-hours routing and a pilot on one service area.
Growth ($1,499/mo) fits most multi-tech teams; Scale ($3,499/mo) for high call volume and multiple brands. Per-minute overage applies; we estimate monthly minutes from your call logs in discovery.